Privacy Policy

Purpose of the Privacy Notice

YourCare (Croydon) Ltd (YourCare) is a Council owned limited company which sells equipment (e.g. walking aids, wheelchairs) to the public via its website.

To enable YourCare to provide these services to you, the information you provide to us will be used as described below.

Your privacy is of utmost importance to us. Any of your personal details will only be used by YourCare and our suppliers, to process your purchases and/or the orders you have made, and deliver your order and maintain your account with us.

Communications by telephone may be recorded for the purposes of monitoring our customer service standards, training and for security purposes.

YourCare may also use your data, to provide you with information about goods and services which may be of interest to you and we may contact you about these by email. If you are an existing customer, we will only contact you with information about goods and services similar to those which were the subject of a previous sale to you.

Your information will be used to:

  • Process payments and prevent fraudulent transactions (we may retain your details (including your credit/debit card information) for these purposes for a reasonable period of time and we may pass your details to a third party to carry out these functions) and in order to fulfil any contractual obligations such as refunds, guarantees etc.
  • Update our records and maintain your account with us.
  • Recommend offers and merchandise that may be of interest to you, where you have consented to be contacted for such purposes.
  • If you contact us, we may keep a record of that correspondence.
  • If we are under a duty to disclose or share your personal details in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of YourCare, its supplies our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

YourCare’s website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

What information will be used by YourCare and its suppliers?

The information that will be used will only be the information which you have provided to YourCare.

At the time of making your purchase and/or placing your order for you will be asked to provide:

  • Your Name;
  • Your Address;
  • Your contact information - telephone number, email address;
  • Your Payment details – credit or debit card information; and
  • Confirm any special delivery arrangements.

Where the items you have purchased and/or ordered are being supplied directly by the manufacturer, it will be necessary to share this information with the them to enable to deliver the goods to you.  If this is required you will be informed of this at the time you purchase and/or place your order.

This information will be used by YourCare and its suppliers to meet their legal obligations which result from your making a purchase and/or placing your order for good and/or services, and contracts entered into between yourself and YourCare, its suppliers i.e. the processing of your payment details, ordering and delivery of goods and the provision of support services.

YourCare will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where will you store the information I provide to you?

YourCare will only process your information, that is use, share, store the information you have provided within the United Kingdom and it will not be transferred to another country without your explicit consent.

This information will be used directly by YourCare Staff and/or its suppliers to manage the purchases and/or orders you have placed. Where your information is provided to suppliers as they will be providing your goods directly to you, YourCare will only share the information required to enable them to process your order.  YourCare suppliers will only use your information to process your order and deliver the ordered items to you and will not use it for any other purpose.

How long will you hold onto my information?

We will not keep your personal information processed by us for any purpose or purposes for longer than is necessary for that purpose or for those purposes. You also the right to access information held about you.

Can I access the information you have about me?

You have the right to access information held about you.
Please contact our Retail Manager on 0808 196 2231 in the first instance.


Can I withdraw my consent to your using my information?

Yes you may withdraw your consent at anytime.  However, it may mean that at any YourCare and its suppliers are unable to provide you with the goods and services you have requested.

If you wish to withdraw your consent please contact our Retail Manager on 0808 196 2231.

If you no longer wish to receive emails from us, each email we send contains a simple, automated way for you to request that we stop. If you wish to do this, simply follow the instructions at the end of any email or please call 0808 196 2231. 

Where will my information will be processed?

YourCare will only process that is use, share, store the information you have provided within the United Kingdom and it will not be transferred to another country without your explicit consent.


What if I am unhappy about how my information has been used?

If you are unhappy with how YourCare have used the information you have provided when making your purchase of equipment and YourCare have not been able to resolve this to your satisfaction, then you may make a complaint to the:

Information Commissioner's Office
Wycliffe House
Water Lane

0303 123 1113

How will I know if this policy changes?

Any changes we may make to the Privacy Policy in the future will be posted on this page, and existing customers will be contacted to inform them of the changes.

Company Details

YourCare (Croydon) Ltd (Company House Reg No: 10809317)
Company address and Contact Details and named point of contact:

Retail Manager

YourCare (Croydon) Ltd
Croydon Living Indepently Centre
3 Imperial Way

Telephone: 0808 196 2231



Who is YourCare’s Data Protection Officer?

Paul Kouassi
Head of Service, contact details above. 

​YourCare (Croydon Ltd) is registered with the Information Commissioner as a Data Controller (ICO Registration Number ZA310127)