Use of Cookies

Like most websites, YourCare website uses a number of cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other uses of the website, which helps us to provide you with a good experience when you browse our website and also allows us to improve both our site and its content. The cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they're using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. This information is anonymous and shared with a third party to enable YourCare to market more efficiently to ultimately provide a better service to you.

The table below shows more details about what cookies are used and the information they provide us. Generally the cookies can be classified as:

  • session cookies: temporary cookies that are essential for web site operation that remain with you until the current session is ended by closing the browser or visiting another web site.
  • persistent cookies: these cookies have varying lifetimes and help us collate anonymous statistical information about how visitors are using our web site.


Name: _utma

Used by: Google Analytics
Description: Provides a unique ID when a user visits your web site and hence helps to identify unique visitors. The cookie is updated with each new page visited within a single session.

Name: _utmz

Used by: Google Analytics
Description: These cookies are used to collect information about how visitors use the site. The information is used to compile reports and to help improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google Analytics do not collect any personal information as identified in their privacy policy. Google also have a browser plugin for various browsers that allows users to opt out of their analytics.

Name: _hubb_session

Used by: Website
Description: Created when a user visits your web site and stores a unique identifier for that session. The cookie is used to carry information between pages; such as text size and other accessibility settings being used to browse the site; your logged in details as a user and in searches to save the user retyping information again. The cookie is fundamental to the correct operation of the web site. This is a temporary cookie that expires when the user leaves the web site or closes the window.


Used by: Google Maps
Description: Google set a number of cookies on any page that includes a Google Map. They include a mixture of pieces of information to measure the number and behaviour of Google Maps users. These Cookies are also used by YouTube, where their hosted videos are embedded in pages of this website, enabling key functionality of YouTube videos.

Name: cookie_policy_accepted

Used by: Website
Description: Determines whether to display our signpost to this cookie policy. This cookie is set when our policy has been accepted and hence the signpost is no longer displayed.

Name: _ga

Used by: Google Analytics
Description: This cookie is used to distinguish users for Google Analytics. It is a more permanent cookie and lasts for 2 years.


Name: request_method

Used by: Website
Description: This cookie is used in determining the type of request to the website, this is a temporary cookie that is necessary for the functionality of the website to work.


Name: ARRAfinity

Used by: Website
Description: This cookie is used to ensure the user remains attached to the same designated server. If they move to another, a new session is started and whatever session data was being ued is lost (for example, the content of a shopping basket).


Names: __tawkuuid, TawkConnectionTime

Used by: (Live chat functionality)

Third party cookie that remembers you so that we can link chat conversations together to provide a better service. See for more information.


Name: _gat

Used by: Universal Analytics (Google)

These cookies collect anonymous information about visitors to our website. This helps us to improve the content on the website.